Streamlining ICT Network Resources, Processes and Operations through a Centralized Management System: A Development and Evaluation

Abstract

This study aims to provide an inventory and monitoring system for the ICT Network and Telecommunication Department at Lyceum of the Philippines University Cavite. As it streamlines the management and documentation of network equipment and IP addresses under a single, centralized system, it incorporates integrated management features to carry out and improve network resource management operations.  The development of the system was presented with the use of the Agile Model, which illustrates the client's workflow, allowing for changes and discussions based on the client's feedback; the model involves planning, design, implementation, testing, and evaluation, allowing continuous improvement, and providing high-quality systems that met the client's requirements. In addition, the system's components were tested for unit functionality and browser compatibility by the technical adviser, (2) administrators, and (5) IT experts. Furthermore, the system also underwent an evaluation process based on ISO 25010 to measure its Compatibility, Usability, Reliability, Functional Suitability, Security, Portability, Maintainability, and Performance Efficiency, participated by (1) a technical adviser, (2) administrators, (10) IT Experts, and (10) end users. The findings revealed that the system was fully operational and could carry out its designated functions, with an average result of 98.93% passing rate. No component failed during testing in the presence of the specified test respondents. From the responses of the determined evaluators, all aspects of the system are deemed “Highly Acceptable.” The implications of these findings indicate that the ICT Network Resource Management System for LPU Cavite has met the requirements and expectations set forth. The system's compliance with ISO 25010 requirements, successful test results, and high-end user acceptability highlight its potential to enhance the management and monitoring processes, leading to more efficient and effective management for the university’s ICT network and telecommunication department.

Keywords: ICT, Network Management System, ICT Network Resources, Streamlining ICT Resources

Received Date: April 12, 2024
Revised Date: May 17, 2024
Accepted Date: May 26, 2024